When he received the item there was only ONE shoe! I called customer support and asked them what I should do. I ordered some shoes as a gift and had it sent to a little boy that does NOT have an email and that does NOT have a vehicle to drive to USPS.
This was such an avoidable situation and Finish Line and it's employees needs to do better. I have already been online to try to find the same pair of shoes in question and they aren't available. But for us to be given the option to think it over and for us to do that within a very reasonable amount of time to only come back and find out they were sold to someone else is just bad business and leaves a very bad perception of how Finish Line regards their customers. I think if we had gone into your store and they hadn't had her size or if the sales associate would've simply said that this was the only pair and that we needed to make a decision right then, then we most definitely would have bought them right then or left and realized they may not be there should we choose to come back and we would have been fine with the outcome. She was buying these shoes to keep and wear and enjoy. I know that in the grand scheme of things this is just one sale among thousands that your company handles each day but for my daughter she wasn't planning on buying these shoes and reselling them for triple the amount. She simply dismissed us by checking out the next customer as if there was no need for any attempt to rectify the situation that she in fact created. To add salt to the wound, your employee didn't even offer an apology or any sign of remorse for her actions. I know you are in the business of selling shoes and understand the significance and devastation that my daughter and I were going through once we realized that your employee sold an item that was promised to and at the very least should have been an option for us to purchase first. This leads me to believe that the shoes were never marked hold for us or it was simply disregarded and sold anyway. When I asked her how it was possible how a pair of shoes that were put on hold for us could've been sold to someone else. When we approached the same associate we spoke with earlier and told her we were there to buy the shoes that she had on hold for us she simply looked at us and told us she SOLD THEM! She didn't even show an ounce of empathy for what that statement meant to my daughter. We returned to your store less than an hour from the time that we left. We told her we didn't have much shopping left and would return shortly.
I don't know if this is common practice in your stores or if it's even allowed, but none the less your sales associate made it very clear that it was no problem and that she would put them back and hold them for us. Seeing her dilemma your sales associate gave us the option of holding the shoes while we finished getting the items we were there for and giving us time to think about it. I realize that these shoes at 150.00 are significantly less than those being sold on online shoe sites but for a college student in our family this type of purchase would still be considered a "want" and not a "need". When she brought them out my youngest daughter wasn't interested but my oldest daughter immediately was in love with them. The sales associate told her that unfortunately her size wasn't available however, they had just gotten in another pair or pairs (at the time that was unclear) in a different color scheme and she could bring it out to show her if she were interested. When we got to your store my youngest daughter had asked about a pair of Air Jordan's that were on display. My daughters and I traveled from Western Kentucky to Nashville to do some shopping at have lunch. I am writing to you this morning to make you aware of a situation that took place in your store located in Opry Mills mall in Nashville, Tennessee on April 7th at approximately 11:30am.